ProQuest Invoice Portal

ProQuest Invoice Portal

Welcome to the ProQuest Invoice Portal support page. On this page, you will find the most up-to-date information and resources for the ProQuest Invoice Portal including; make payments, deposits and handling of disputes, and view history of your ProQuest invoices (from July 1, 2015 forward).

Getting started

• Watch the video overview and on-demand webinars
• Key Features of the ProQuest Invoice Portal
• ProQuest Invoice Portal Registration
• How to update your profile and settings in the Invoice Portal
• Can I customize my views in the Portal, of Invoice and Deposit information?
• ProQuest Invoice Portal Language Options
• Access to the ProQuest Invoice Portal from LibCentral (Ebooks)

Invoices

• All ProQuest Products:
  • How do I view the details of my Invoice in the portal?
  • Can I access multiple accounts with my ProQuest Invoice Portal account?
  • Invoice Status
  • How to find your PO number
  • Why can't I find my invoice in the Invoicing Portal?
  • Why do I not see invoices for purchases billed via a distributor?
  • EDI Invoice Delivery - List of supported countries
  • EDI Invoice Set Up Request Instructions
• Ebooks Specific:
  • Where do I find my fund code on my Ebook invoice?
  • I bought some Ebook Titles at a discount, why is the discount column blank?

• OASIS (Coutts) Specific: 
  • Why does the Export to PDF option not work for OASIS invoices?

Renewals

• Renewal Notifications Available On The ProQuest Invoice Portal
• Renewals Tab Information

Deposits

• All ProQuest Products:
  • Deposit Account Information
  • What is a Deposit Group?
  • Why am I not seeing my deposit account?
  • What is the “Initial Balance” that is showing on my deposit details screen as the final entry?
  • What do the positive and negative amounts in the deposit account section mean?
  • Can I export/download all my deposit group details?
  • How do I change from a Deposit account to direct invoicing (pay as you go)?
  • How do I top-up my deposit account?
  • How do I set up a deposit alert?
  • Can I access and print an invoice for purchases that have hit my deposit account?
  • Why am I receiving invoices if I have a deposit account?
• Ebook Specific:
  • Can I associate a deposit account to a fund code?
  • Can I associate a deposit account with one or more purchase types? 
• OASIS (Coutts) Specific: 
  • ​Oasis (Coutts) Deposit and Payment Information

Payments/Inquiries

• Am I able to pay invoices through the Invoice Portal?
• How do I log an inquiry for an invoice?
• Where do I send my Payment Remittance?

Reports

• Invoice Portal Reports
• How to find EISBN for ebook purchases
• Can I get a spreadsheet of all my ebook invoices for a particular date range?