When troubleshooting complex authentication issues, it is sometimes helpful to obtain additional information about the network requests that are generated in a browser while an issue occurs. Follow these steps to generate the file and then email it to our support team:
Before generating the HAR file, make sure you can see the Develop menu in Safari. If it is not there, you will need to follow these steps to enable it:
Safari > Preferences > Advanced, and then select “Show Develop menu in menu bar”.
To then generate the HAR file:
- Open Safari and go to the page where the issue is occurring.
- Open the Develop menu and select Show Web Inspector.
- Click the Network tab and complete the activity that is causing issues.
- Click the Export icon on the far right of the network tab and save the HAR file.