When troubleshooting complex authentication issues, it is sometimes helpful to obtain additional information about the network requests that are generated in a browser while an issue occurs.  Follow these steps to generate the file and then email it to our support team:
 
  1. Open Firefox and go to the page where you are experiencing trouble.
  2. Select the Firefox menu (three horizontal parallel lines) at the top-right of your browser window, then select Web Developer > Network.
  3. The Developer Network Tools opens as a docked panel at the side or bottom of Firefox. Click the Network tab.
  4. The recording autostarts when you start performing actions in the browser.
  5. Once you have reproduced the issue and you see that all of the actions have been generated in the Developer Network Panel (should just take a few seconds), right-click anywhere under the File column, and click on Save all as Har.
  6. Save the HAR file to your computer.

The instructions are the same for a MAC computer or a Windows computer.