When troubleshooting complex authentication issues, it is sometimes helpful to obtain additional information about the network requests that are generated in a browser while an issue occurs.  Follow these steps to generate the file and then email it to our support team:
 
  1. Open Google Chrome and go to the page where the issue is occurring.
  2. Look for the vertical ellipsis button () and select More Tools > Developer Tools.
  3. From the panel opened, select the Network tab.
  4. Look for a round Record button (  ) in the upper left corner of the tab, and make sure it is red. If it is grey, click it once to start recording.
  5. Check the box Preserve Log.
  6. Click the Clear button (  ) to clear out any existing logs from the Network tab.
  7. Reproduce the issue that you were experiencing before, while the network requests are being recorded.
  8. Once you have reproduced the issue, right-click anywhere on the grid of network requests, select Save as HAR with Content, and save the file to your computer.

Note:  The instructions are the same for a MAC computer or a Windows computer.