All researchers, regardless of ability, need access to scholarly information. ProQuest is committed to providing all our users with a fully accessible experience for research, teaching and learning. 

At ProQuest, we make every effort to ensure that our platforms – including Dialog – can be used by everyone. Dialog is continually designed and developed to meet Level AA of the W3C Web Content Accessibility Guidelines (WCAG 2.1) and Section 508 of the US Rehabilitation Act for features and functions.

Accessibility features and gaps

Users of Dialog should be able to: There may be some parts of this website that are not fully accessible: If you have a disability and need to make your computer, tablet or other device easier to use, AbilityNet is a recommended resource. We also recommend browsing free add-ons offered for Google Chrome and Mozilla Firefox.

Technical Information about this site’s accessibility

Dialog is committed to making its website accessible, in accordance with:

Compliance level and report 

This website is partially compliant with the Web Content Accessibility Guidelines v2.1 AA standard, due to the non-compliances listed below. 

Access the full Accessibility Compliance Report (VPAT 2.4 and WCAG) for Dialog.

Accessibility of this platform

Keyboard Access 

Most of the website can be navigated with a keyboard alone, but there are several areas that are currently inaccessible or hard to access.  Also, in some areas a meaningful sequence is lost while tabbing through the product.  These issues are as follows:

Color Contrast and Reflow

While most text throughout Dialog meets minimum color contrast standards, there are cases where text does not have enough contrast with the background color. These issues are as follows:
If color contrast is a concern for you, we recommend utilizing one of the free browser plugins that can increase text/background color contrast, such as the High Contrast extension for Google Chrome. 

Users can zoom the browser to 400% and still read the text without having to scroll in two directions in some areas of Dialog but there are issues with the reflow of the page in the following areas:

Labels and Names, Rolls or Values and Links

Throughout Dialog, form elements and buttons are given accessible labels, so you can use assistive technologies to determine the purpose of various controls. The majority of elements have labels, but there are areas where of labels are missing.   These areas are as follows: Screen readers also utilize the names and rolls given to user interface elements to describe them to users.  They also use descriptive text assigned to links to tell the user where the link will take them.  Dialog conforms to most HTML web standards, exceptions to this are as follows:

Skipping to the Main Content and Navigation Landmarks and Headings

On all pages within Dialog, there is a skip link that can be found at the beginning of the page labeled but users cannot skip to the main content using that link.  There are also some issues with navigation landmarks and bypass blocks.  They are as follows: Most sections of the site are structured with page titles that can be used to navigate and understand the information on the page, but headings are missing in following areas:

Dismissible Content and Change of Context and Error Messages

There are a number of controls within Dialog that show and hide on information hover. In some cases this content is not dismissible.  Those cases are as follows:  In most cases no changes in context occur upon the change the settings of a user-interface component in Dialog except for the following: There are a number of controls within Dialog that show and hide information. While this helps sighted users avoid information overload, the status of these controls is not always communicated to assistive technologies like screen readers.  Areas where status is not announced include:  

Accessibility Testing

The accessibility of Dialog is a continual effort at ProQuest. Accessibility standards are built into our design, and style guides and included as part of requirements in our software development and quality assurance pipeline.

Dialog code is checked for accessibility using a range of automated and manual checks including but not limited to:  Dialog is tested on the latest versions of Firefox, Safari, Chrome, and Edge, and on devices including Mac and Windows computers, and Android and iOS devices.

What We’re Doing to Improve Accessibility

Making content accessible is an ongoing effort at ProQuest. We’re committed to working with the community to ensure we continue to meet our customers’ needs. A list of our ongoing efforts include:

Support and feedback

ProQuest support services are available to accommodate the communication needs of users with disabilities. If you have difficulty accessing specific OASIS content with adaptive technology, contact us using the links provided below.  

Online: Dialog Customer Support Centre

United States & Canada (toll free):
+1 800 334 2564

Outside North America:
+00 800 33 34 2564 or  +1 734-707-2513

Preparation of this accessibility statement

This accessibility statement was prepared on October 22, 2020. It was last reviewed on October 23, 2020.
The website was last tested on October 20, 2020. The test was carried out internally at ProQuest.