Root Cause Analysis - Ebook Platform
Status Page Incident Number    Incident Type    DateIncident Start TimeIncident End TimeCustomer User Impact    Root CauseCorrective/Preventative Action Taken
EBOOK CENTRAL20201102111118Performance Issues2020-11-0211:11:18 UTC12:51:00 UTCSome patrons may have experienced issues with performing searches in Ebook Central or saw a site down message.The root cause of this issue was a failure with the software we use to route search queries.We were able to resolve this issue by restarting the program, and we've put measures in place to minimize future occurrences. All services have been restored to normal functionality.