We regularly reach out to customers like you to gain feedback about the steps we can take to improve your experience with ProQuest. “Streamline renewal processes and ensure that invoices are clear, accurate, and timely,” is a common refrain. So I’d like to give you a quick update on some things we’re doing to ensure it is easy to do business with ProQuest. We’ve recently launched the RenewMe tool, allowing you to quickly and easily renew online. More than 5,000 contracts have already been successfully renewed this way, and customers report that it is helping give them time back. For more information, please contact us at: our e-renewals@proquest.com. And you may want to consider an auto-renew option for services that you expect to renew year-after-year.

You’ve also told us about challenges with invoicing, and we are taking several steps to improve things, including:

Please continue to share your feedback and ideas with us. We are listening closely and are committed to making your ProQuest experience the best it can be. Thank you for your business!