Root Cause Analysis - ProQuest Academic Platform
Status Page Incident Number    Incident TypeDateIncident Start TimeIncident End TimeCustomer User ImpactRoot CauseCorrective/Preventative Action Taken

WWW.PROQUEST.COM20210810182500

Service Disruption

2021-08-10 18:25:00 UTC

2021-08-10 18:25:00 UTC

2021-08-10 20:32:00 UTCCustomers behind our CDN (Cloudflare) were being redirected to a blank page with a URL of www.proquest.com/honeypot. A security mechanism caused a temporary disruption to performance. The issue has been resolved.To resolve the issue, engineering disabled the logic that would route customers to a blank page.