For any non-emergency support or request:

You may contact the AquaBrowser Support Teams via any of the below methods:

We encourage you to submit a ticket via The ProQuest Client Cloud: http://support.proquest.com Login and click "Submit a Case" in the upper right of the page.

Additional methods of contacting us:

send email to clients@serialssolutions.com
European, Middle East and Asia customer can call us at +31(0)20 635 3190 Ext. 1
North American and APAC customers can call us at 1-206-545-9056 options 4, then 7, then 2.

As always, please include as much detail as possible, including the AB URL in question.

For down systems or major loss of functionality:

The BEST method for submitting a Down Site issue is via the ProQuest Client Cloud: http://support.proquest.com. Login and click "Submit a Case" in the upper right of the page. Select "Down System" from the "Type" dropdown.
- Using the website to submit a down system case triggers our automated notifications, so appropriate parties are notified via email and SMS.
Call us at 1-206-545-9056 options 4, then 7, then 1.