Subscription EasyRenew Program Policy

Based on customer input, we've created a new, simpler process for you to renew your subscriptions and get uninterrupted access to the ProQuest products your users rely on.  No longer do you have to review and confirm products one-by-one.  EasyRenew is a simple, risk-free program that saves time and simplifies workflows. 

How It Works

EasyRenew is a risk-free program designed to save you time. 

If you'd like to move your subscriptions to EasyRenew or have any questions, contact the Renewals Team or your account manager. 

EasyRenew

Your subscription(s) will automatically renew at the end of each subscription period for another 12-month period. You will receive a renewal notification email containing your renewal details 60 days prior to your renewal start date.  If changes are not required, no action on your part is needed, you will be sent an invoice for your subscription(s).  Your subscription will renew at the rate shown on your renewal invoice, unless either party provides written notice of intent to cancel 30 days prior to the end of the then current Renewal Term.  ProQuest reserves the right to increase the Price at the end of the Initial Term or Renewal Term, but in no event shall the Price be increased more than 5% per year.  


How to Update EasyRenew Program Information

To update your account, contact, or email information, please send an email to e-renewals@proquest.com noting the changes. ProQuest will update the record(s) on file.

To update your payment information, contact ProQuest Accounts Receivable at 800-521-0600, extension 77150.
For security purposes, your credit card number should never be sent via electronically. 


How to Opt-Out of the EasyRenew Plan

You may opt-out of EasyRenew services at any time. If you wish to opt-out, please send an email to e-renewals@proquest.com


What Will Happen to My Subscription(s) if I Opt-Out of the EasyRenew Program?

If you opt-out of the EasyRenew Program your subscription(s) will not be automatically renewed. Your subscription(s) will be active for the full time-period for which you have paid.  Going forward, you will receive e-mail notifications in advance of your subscription's end-date that include links to renew your subscription(s). 


How to Make Changes to My Subscription(s)

To make changes to your existing subscription(s), please contact your ProQuest Account Manager within 30 days prior to your subscription(s) end-date. These instructions are also included in the email notification sent 60 days prior to your renewal start date.

Contact your ProQuest Account Manager


How to Cancel Your Subscription(s)

To end your subscription(s), provide a written cancellation notice to your ProQuest Account Manager of intent to cancel 30 days prior to the end of the then current Renewal Term.  If you cancel within the 30 period, your cancellation will be effective immediately. Otherwise, your cancellation will be effective at the end of the then-current 12-month subscription period for which you have already paid.

Contact your ProQuest Account Manager.