To retrieve usage statistics for Syndetics, you will need to go to The link to sign in can be found in the top right corner of the page. Hover over the word Classic Stats.

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By default, both the Username and the Password will be your Syndetics “clientcode.” If you do not have this information, please contact technical support for assistance.

After signing in with the default credentials, you will be prompted to change your password.  After updating the password, you will receive an email from and must access that email to confirm the password update.

Once you have accessed the confirmation email, you can sign in with the new credentials.  You will be directed to the main stats page. This contains a graph of your user data, as well as a tab to your User Profile:

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In addition to the Download and Print links available for each month, you will find a Details link. Clicking on a Details link will take you to that Monthly Report, which displays usage counts by element:

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NOTE: If you find one of the elements you subscribe to missing from this list, it means that no usage was recorded for that month.

If you have any concerns or suspect there are discrepancies in the statistics, please contact technical support for assistance.