ProQuest creates specialized information and resources that propel successful research and lifelong learning. A global leader in serving libraries of all types, ProQuest offers the culmination of experience from many brands, including CSA, UMI®, Chadwyck-Healey, SIRS®, and ebrary®. With Serials Solution®, Ulrich's, RefWorks®, COS, ebrary® (FEDLINK ID "EY"), and Dialog® (FEDLINK ID "DI") brands now in the ProQuest family, the company continues to build on its legacy of responsive people in partnership with librarians.
ProQuest consistently seeks new ways to support researchers and quality research. More than a content provider or aggregator, ProQuest is an information partner, creating indispensable research solutions that connect people and information. Through innovative, user-centered technology, ProQuest offers a depth and breadth of global content that includes historical newspapers, microfilm, dissertations and uniquely relevant resources for researchers of any age and sophistication—including content not likely to be digitized by others. Inspired by its customers and end users, ProQuest launched an all-new platform in 2011 that blends information accessibility with community to further enhance learning and encourage lifelong enrichment.

RefWorks-COS provides tools and services for every phase of research, from discovering the very latest developments, finding grants, identifying collaborators and thought leaders, managing research information, sharing resources, writing papers, or locating opportunities to present or publish findings. RefWorks is a powerful online research management, writing and collaboration tool designed to help researchers at all levels easily gather, organize, store and share all types of information and to instantly generate citations and bibliographies. RefWorks includes RefShare; RefWorks: SCOPUS Edition; Write-N-Cite, and the Attachment feature. RefWorks is available at a 5% discount from the standard commercial price list. RefAware is a web-based current awareness system that disseminates relevant information to researchers in any discipline so they stay absolutely current with the latest activity in their fields. COS Scholar Universe brings a world of research and scholarship to one easily searchable database. With over 2.4 million profiles of scholars, COS Scholar Universe helps researchers connect with colleagues with shared interests while expanding their networks to include previously unknown people working in related fields or in other areas of the world.

Serials Solutions® is the global leader in essential discovery and e-resource management solutions which are powered by a comprehensive knowledgebase. Its popular suite of Software as a Service (SaaS) solutions helps improve access to and use of collections, eases librarian workloads, and ultimately reduces operating costs. Solutions include: the world-class Summon web-scale discovery service with content from more than 7,000 publishers, containing more than 750 million records, it provides researchers instant access to the full breadth of the library’s collection through a single search box; the AquaBrowser® discovery layer, making navigation more accessible; 360 services, the only integrated discovery, e-resource access and management solution including 360 Core, 360 Link, 360 Search, 360 MARC Updates, 360 Resource Manager, 360 Counter, and 360 Access Control hosted proxy service; KnowledgeWorks, the authoritative e-resource knowledgebase and foundation for Serials Solutions 360 services; Ulrichsweb, the world’s most authoritative source of bibliographic and publisher information for serials and the most comprehensive source of print and electronic serials data available; and Ulrich's™ Serials Analysis System, the analytical and reporting toolkit for library professionals.

Points-of-contact:

Email
govt_cs@proquest.com

Electronic Sales:
Name: Susan Brock
Email: susan.brock@proquest.com
Phone: 800.521.0600, ext. 74090

Microform Sales:
Name: Brad Gronvall
Email: brad.gronvall@proquest.com
Phone: 800.521.0600, ext. 74084

Serials Solutions Sales:
Name: Alison Bruno
Email: alison.bruno@serialssolutions.com
Phone: 570.409.6731

Billing/Customer Care:
Name: Nancy Gerrard
Email: govt_cs@proquest.com
Phone: 800.521.0600, ext. 77021