Please contact your Customer Service Representative to arrange for all book returns or email csacademic@proquest.com.

If you short pay an invoice, we will adjust your account internally and issue an “Internal” credit which will be applied to your account, and normally you will not receive a copy of this type of credit. If you have paid the invoice in full or require a credit memo to be sent to you, we will issue an “external” credit memo and a copy of the credit memo will be forwarded to you via email in pdf format. If you would like to request a credit memo be applied to your account, you may contact our Finance Department.

Book returns address:

For Canadian customers, all book returns to the following address:

Coutts Fort Wayne C/O GTW
34 Armstrong Avenue
Georgetown, ON L7G 4R9 Canada

For United States and Rest of World, all book returns to the following address:

ProQuest LLC
7309 INNOVATION BLVD
Fort Wayne, IN 46818 USA

Please include a copy of the invoice and a copy of the email authorizing return in with the book returns.

Remit to:

Canadian customers

Wire instructions:
Bank of America, N.A., Canada Branch 200 Front Street West 26th Floor Toronto, Ontario

Account Name: ProQuest LLC SWIFT Code: BOFACATT Direct Payment Routing Number: 024156792

Account No: 51177203 Financial Institution Code: 241 Transit/Branch No: 56792

Please send remittance and inquiries to cashoffice@proquest.com.

Wire instructions to our depository
Bank of America 12099 Rockville Pike Rockville, MD 20852

ABA Routing No: 026009593 SWIFT Code: BOFAUS3N

For the account of: ProQuest LLC Account No: 446026671857

Please send remittance and inquiries to cashoffice@proquest.com Account No: 446026671857

ACH payment instructions

Bank of America
ABA Routing No: 052001633
Account Name: ProQuest LLC
Account No: 446026671857

If you are mailing check(s) please send to the following address:

ProQuest LLC
6216 Paysphere Circle
Chicago, IL 60674