Please contact your Customer Service Representative to arrange for all book returns or submit a case by clicking  here.

If you short pay an invoice, we will adjust your account internally and issue an “Internal” credit which will be applied to your account, and normally you will not receive a copy of this type of credit. If you have paid the invoice in full or require a credit memo to be sent to you, we will issue an “external” credit memo and a copy of the credit memo will be forwarded to you via email in pdf format. If you would like to request a credit memo be applied to your account, you may contact our Finance Department at cashoffice@proquest.com.

Book returns address:

For Canadian customers, all book returns to the following address:

Coutts Fort Wayne C/O GTW
34 Armstrong Avenue
Georgetown, ON L7G 4R9 Canada

For United States and Rest of World, all book returns to the following address:

ProQuest LLC
7309 INNOVATION BLVD
Fort Wayne, IN 46818 USA

Please include a copy of the invoice and a copy of the email authorizing return in with the book returns.

Remit to:

Canadian customers

Wire instructions:
Bank of America, N.A., Canada Branch 200 Front Street West 26th Floor Toronto, Ontario

Account Name: ProQuest LLC SWIFT Code: BOFACATT Direct Payment Routing Number: 024156792

Account No: 51177203 Financial Institution Code: 241 Transit/Branch No: 56792

Please send remittance and inquiries to cashoffice@proquest.com.

Wire instructions to our depository
Bank of America 12099 Rockville Pike Rockville, MD 20852

ABA Routing No: 026009593 SWIFT Code: BOFAUS3N

For the account of: ProQuest LLC Account No: 446026671857

Please send remittance and inquiries to cashoffice@proquest.com Account No: 446026671857

ACH payment instructions

Bank of America
ABA Routing No: 052001633
Account Name: ProQuest LLC
Account No: 446026671857

If you are mailing check(s) please send to the following address:

ProQuest LLC
6216 Paysphere Circle
Chicago, IL 60674