To log an inquiry, select the invoice in question and choose the "Inquiry" action.

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Next, select the reason for the inquiry and provide any additional details.
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To view the status of inquiries you submitted, click on "Inquiry" from the top menu to view current and past inquires.  You can filter by the status.
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You can also view a specific inquiry by clicking on the link you wish to review. Then click on the Inquiry Audits link to check the status. 
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To discuss payment information email the ProQuest Accounting team, or reach them at 800 521 0600 option 4 or 734-997-4150, option 2.