All researchers, regardless of ability, need access to scholarly information. Dow Jones and their partner ProQuest is committed to providing all our users with a fully accessible experience for research, teaching and learning. 

At ProQuest, we make every effort to ensure that our platforms – including Factiva – can be used by everyone. Factiva is continually designed and developed to meet Level AA of the W3C Web Content Accessibility Guidelines (WCAG 2.1) and Section 508 of the US Rehabilitation Act for features and functions.

Accessibility features and gaps

Users of Factiva.com should be able to: There may be some parts of this website that are not fully accessible: If you have a disability and need to make your computer, tablet or other device easier to use, AbilityNet is a recommended resource. We also recommend browsing free add-ons offered for Google Chrome and Mozilla Firefox.

Technical Information about this site’s accessibility

Factiva is committed to making its website accessible, in accordance with:

Compliance level and report 

This website is partially compliant with the Web Content Accessibility Guidelines v2.1 AA standard, due to the non-compliances listed below. 

Access the full Accessibility Compliance Report (VPAT 2.4 and WCAG) for Factiva.

Accessibility of this platform

Work to improve the accessibility of Factiva is ongoing. The most recent round of accessibility-related improvements was completed February, 2020. The current high priority items are:

Accessibility Testing

The accessibility of Factiva.com is a continual effort at Dow Jones. Accessibility standards are built into our design, and style guides and included as part of requirements in our software development and quality assurance pipeline.

Factiva code is checked for accessibility using a range of automated and manual checks including but not limited to:  Factiva.com is tested on the latest version Firefox, Safari, Chrome, and Edge, and on devices including Mac and Windows computers, and Android and iOS devices.

What We’re Doing to Improve Accessibility

Making content accessible is an ongoing effort at Dow Jones. We’re committed to working with the community to ensure we continue to meet our customers’ needs. A list of our ongoing efforts include:

Support and feedback

If you have difficulty accessing specific Factiva content or features with adaptive technology after trying the workarounds suggested in this statement, you can contact us using the links provided below. Our support services will respond within three days and are available to accommodate the communication needs of end users with disabilities. We will work with you to identify the best option for remediation, subject to content licensing restrictions and technical capability.
 
Online: ProQuest Technical Support

Phone:
United States & Canada (toll free):
+1 800 889 3358

Outside North America:
+800 4997 4111 or +1 734-707-2513

Preparation of this accessibility statement

This accessibility statement was prepared on August 5, 2020. 
The website was last tested on July 17, 2020. The test was carried out internally at ProQuest.