A badge from ASPIREreview indicating that the ProQuest Platform accessibility statement received a perfect score of 100.

ProQuest is committed to providing all our users with a fully accessible experience for research, teaching and learning. We make every effort to ensure that our platforms – including the ProQuest Platform – can be used by everyone. The ProQuest Platform is continually designed and developed to meet Level AA of the W3C Web Content Accessibility Guidelines (WCAG 2.1) and Section 508 of the US Rehabilitation Act for features and functions.

Accessibility features and gaps

The ProQuest Platform is home to a large number of databases. These databases can be searched separately or together using the same interface. Regardless of which database(s) you use on the ProQuest Platform, you should be able to: Some of the content on this website is not fully accessible: For more information, refer to the section below: Accessibility of various formats and content types

If you have a disability and need to make your computer, tablet or other device easier to use, AbilityNet is a recommended resource. We also recommend browsing free plugins offered for Google Chrome and Mozilla Firefox.

Technical Information about this site’s accessibility

ProQuest is committed to making the ProQuest Platform accessible, in accordance with:

Compliance level and report

This website is partially compliant with the Web Content Accessibility Guidelines v2.1 AA standard. Accessibility features and areas of non-compliances are listed in the following section.

Access the full Accessibility Conformance Report (VPAT 2.3 & WCAG 2.1) for the ProQuest Platform.

Accessibility of the user interface

The user interface of the ProQuest Platform is designed to be accessible and operable with multiple input mechanisms, including keyboards, screen readers, and voice control technologies. This is enabled by comprehensive labeling of form elements and icons, and features like headings that are used to make the platform easier to navigate without a mouse. For example, the titles of all search results are Heading level 3 elements, which makes it possible to quickly scan the results list with assistive technologies.

Skipping repetitive page content via skip links is also possible on every page. Skip links allow you to bypass persistent header links and jump directly to main content. On the results page, there are additional skip links before the result items that let you jump directory to the filter options and highlighted content areas.

The ProQuest platform is built to be responsive, meaning that regardless of the device you are using or the zoom level set in your browser, interface elements and content will reflow. This means that text will be legible, controls will be usable, and content will not require scrolling in multiple directions. Note that some content in PDF format does not reflow due to the nature of PDF formatting (see next section).

Accessibility of various formats and content types

While using the ProQuest Platform, you may come across several types of formats and content types. To help you learn about how best to access and use this content, we’ve noted our recommendations below, along with known issues that may affect accessibility.

Textual content

Textual content includes content originally published in scholarly journals, newspapers, magazines, books, and other textual sources (digital books are discussed in an upcoming section). The example shown in the screenshot below is an article from a trade journal that was found on ABI/INFORM Collection, a database on the ProQuest Platform. The features shown here are common across most textual records. Below the title you will find the formats available for that document. The most common options are “Full text” and “Full text – PDF.”   When available, other format types will also be listed in this area.

A screenshot of the ProQuest Platform user interface. The example is an article from the ABI INFORM Collection. The ProQuest logo is positioned in the upper left-hand corner and provides a link to the ProQuest homepage. The user account settings and help pages are available as icons in the upper right-hand corner. The main window displays the article with the article title and authors listed at the top of the page. The reading format options for the article are available as tabs below the article title. In the example, the options are Full Text, Full Text PDF and Abstract Details. The abstract is positioned at the top of the article within the reading pane. A panel is available on the right-hand side of the page. At the top of the panel are 5 icon options: Download PDF, Cite Article, Email Article, Print Article, and All Options. A searchbox is available to search the ABI INFORM database. A Related Items section lists articles related to the viewed article

Full Text

For many records, we are able to offer the full text in HTML format. HTML is the standard technology for displaying text on the internet. For records with this format, you will be able to use standard browser functionality to enlarge and reflow the text. Color and other properties of page elements can be manipulated by assistive technologies or browser plugins.  When this format is available, you will see the label “Full text” in a tab above the article text. We recommend it above other formats, since it is the most flexible and accessible. Please note that some content sets present an alternate full-text view optimized for viewing magazines and historical content created from scanned images (See the Scanned Image Content section below). 

For users that want to have full text articles read to them, a text to speech option is available, if enabled by your institution. If you don’t see this option, you can use the inbuilt text to speech functionality in the Edge browser (Windows only) or explore browser plugins for Chrome and Firefox. 

When provided by the original publisher, section headings are preserved in full text articles, but you may find cases where they are missing or incomplete. To learn about how to add headings to full text documents, read our support article: Adding headings to full text articles.

Our image viewer tool allows you to zoom, rotate and pan large resolution images included in full text documents.  For users with reduced motor ability, images can be manipulated using a keyboard-only option. 

Full text – PDF

Some records include the original PDF from the publisher as an alternate format.  Other records, including dissertations and theses offer this PDF as the only full text option.  Many researchers prefer these PDFs because they preserve the original formatting, layout, and graphics used in their original publication. For these same reasons, PDFs can be less accessible than the HTML “Full text” format described in the previous section.

The accessibility of the original PDFs found on the ProQuest Platform varies depending on the manufacturing process used by the original publisher. Despite having a fixed layout, most PDFs include text that can be selected, copied, and read by assistive technologies. Rather than reading the PDF on ProQuest’s on-page display, you may find that downloading the PDF and opening it in a PDF reader will give you more options to manipulate the format and appearance of the text. You can do this by using the “Download PDF” option found directly after the title of the document.

Some PDFs contain text that is not able to be searched or selected. In general, PDFs published more recently will have more accessibility features.

Scanned Image Content

If your research involves  referencing historical records or magazines in their original presentation format, you may encounter documents created from scanned images, where the text is not selectable or accessible by assistive technologies. Where possible, ProQuest offers an on-demand service that will use OCR (optical character recognition) technology to create a readable version of the text within the scanned image. For more guidance about how to access these records, including instructions about how to generate this plain text version, please read our support article: Generating a text version of scanned image documents.

For users with reduced motor ability, a keyboard-only option for manipulating images is available. This tool allows you to zoom, rotate, and pan the image without using a mouse. To learn more about how to use this tool, read our support article: Using the Keyboard Accessible Image Viewer on the ProQuest Platform.

A screenshot of an image-only PDF document on the ProQuest Platform. The article is displayed in the standard ProQuest Platform view with Download, Cite, Email, Print and All Options icons in the upper right-hand corner and a Related Items panel along the right-hand side of the page. The image-only PDF is displayed in the reading pane when the Full-Text option tab is selected. Two further reading option tabs are available: Full Text PDF and Details.]

Books

Books on the ProQuest Platform come in several digital formats. The vast majority of these books can be searched, navigated with a persistent table of contents, and are accessible to screen readers. The specific format and accessibility features for a given book may vary. For example, while much of our book content is DRM free, some ebooks contain print and copy limitations. To learn more about the accessibility of books on the ProQuest Platform, read our support article: Books and Accessibility on the ProQuest Platform.

Video and audio

The majority of video and audio content on the ProQuest Platform have features designed for accessible access, including independent controls for volume, searchable time-stamped transcripts, and closed captions. Some older videos may not feature closed captions, but most of these have accessible transcripts. Transcripts can be downloaded in text format by opening the “All Options” menu and selecting “PDF” or “TXT” under the “Other Options” heading.
Audio descriptions are not widely available for videos found on the ProQuest Platform. Where audio descriptions may be required, or where users may have problem accessing video content, contact us to discuss the most appropriate solution.

Accessibility Testing

The accessibility of the ProQuest Platform is a continual effort at ProQuest. Accessibility standards are built into our design and style guides and included as part of requirements in our software development and quality assurance pipeline.

The ProQuest Platform’s code is checked for accessibility using a range of automated and manual checks including but not limited to:  The ProQuest Platform is tested on the latest versions of Firefox, Safari, Edge and Chrome and on devices including Mac and PC Desktop, iPad & Android tablets, and iPhone and Android phones.

What We’re Doing to Improve Accessibility

Accessibility of our tools and content is an ongoing effort at ProQuest. We’re committed to working with the community to ensure we continue to meet our customers’ needs. A list of our ongoing efforts includes:

Support and feedback

If you have difficulty accessing specific ProQuest content or features with adaptive technology after trying the workarounds suggested in this statement, you can contact us using the links provided below. Our support services will respond within three days and are available to accommodate the communication needs of end users with disabilities. We will work with you to identify the best option for remediation, subject to content licensing restrictions and technical capability. 
Online: ProQuest Technical Support
Phone:
United States & Canada (toll free):
+1 800 889 3358
Outside North America:
+800 4997 4111 or +1 734-707-2513

Preparation of this accessibility statement

This accessibility statement was prepared on June 22nd, 2020.  It was last reviewed on July 24, 2020.
The website was last tested in December 2019. The test was carried out internally at ProQuest.