Claims and Cancel Parameters For Oasis

Claim:

  1. Claim is not allowed if the publisher has sent the book.
  2. For RUSH orders a claim is not allowed if the order is less than 7 days old.  For normal orders a claim is not allowed if the order is less than 30 days old.
  3. Claim is not allowed if the customer has received a status report (claiming code) and this is less than 30 days old
  4. If the customer has received a status report which forward dates the expected date of publication we do no allow a claim until the publication date.

Cance:l

  1. Cancel not  allowed if the publisher has sent us the book.
  2. Cancel not allowed if the book has been prepaid to the supplier.
  3. Cancel not allowed if the book if from a publisher which will not allow returns. However, once the order reaches a certain age it can be canceled based on the supplier division. For UK supplier division we will allow to cancel if the order is over 30 days old. For the rest of the world we will allow to cancel if the order is over 60 days old.
  4. Cancel not allowed if specific claiming codes are attached to the order order, prepaid to a supplier or the book is received in the warehouse.