If your Library is part of our Demand Driven Acquisition (DDA) program, you may need to request some titles, instead of being able to download them straight away.
User-added image
 
DDA stands for Demand Driven Acquisition – Libraries usually choose this program in order to perform acquisitions that are triggered by usage and demand.
In this case, you will be able to read the book for five minutes before being required to request it. Your Librarian will approve or reject the request accordingly.
You may also be able to see two options, while requesting:
User-added image

Please contact your Librarian for more information on requesting a title.
We would also be happy to answer any additional questions. Please submit a Technical Support case here.