ProQuest Support Center: Upcoming and recently released fixes and enhancements

In this article are upcoming and recently released fixes and enhancements to the ProQuest Support Center.

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Enhancements and fixes for the upcoming November 2018 release

Here is a summary of key items:

Service/Portal -

 
 

Enhancements and fixes for the October 2018 release

Starting Monday, October 22, customers will see improvements to customer support. We will be rolling out some changes to improve efficiency, collaboration, and communication. Some changes will be specific to internal staff and processes, and others will be very noticeable to customers, but all the changes are focused on our goal to improve and harmonize the experience of Ex Libris and ProQuest customers.

Learn More

 
 

Enhancements and fixes for the September 2018 release

Here is a summary of key items:

 
 

Enhancements and fixes for the August 2018 release

Here is a summary of key items:

 
 

Enhancements and fixes for the July 2018 release

ProQuest did not have a scheduled July release.

 
 

Enhancements and fixes for the June 2018 release

Here is a summary of key items:

 
 

Enhancements and fixes for the May 2018 release

Here is a summary of key items:

 
 

Enhancements and fixes for the April 2018 release

Here is a summary of key items:

 

Enhancements and fixes for the March 2018 release

Here is a summary of key items:

 
 

Enhancements and fixes for the February 2018 release

Here is a summary of key items:

 
 

Enhancements and fixes for the January 2018 release

Here is a summary of key items:

 
 

Enhancements and fixes for the December 2017 release

 
 

Enhancements and fixes for the November 2017 release

 
 

Enhancements and fixes for the October 2017 release

 
 

Enhancements and fixes for the September 2017 release

Starting Monday, September 18, you'll see upgrades to the ProQuest Support Center including an improved, more responsive page design for better access on mobile devices.

Improvements include:

  1. New design for improved user experience
    Users will benefit from a new design, built specifically for support content and information, that is now responsive across any device they might be using. And users will see a consistent, unified look and feel throughout ProQuest’s Support Center and across its products, which will employ common design elements, patterns and components.
  2. Improved navigation for better search
    We’re improving navigation options to make it easier for users to navigate to support articles by either product or common issue types.
  3. Easier to engage with ProQuest
    We’ve enhanced and incorporated a more visual workflow to emphasize channels to engage with us and provide feedback.
 

Learn More


 

Enhancements and fixes for the August 2017 release

 
 

Enhancements and fixes for the June 2017 release

 
 

Enhancements and fixes for the May 2017 release

 
 

Enhancements and fixes for the April 2017 release

 
 

Enhancements and fixes for the March 2017 release

 
 

Enhancements and fixes for the February 2017 release

 
 

Enhancements and fixes for the January 2017 release

 
 

Enhancements and fixes for the December 2016 release

 
 

Enhancements and fixes for the November 2016 release

 
 

Enhancements and fixes for the October 2016 release

 
 

Enhancements and fixes for the September 2016 release

Starting Monday, September 12, our Ex Libris Support Portal will handle support cases for the following ProQuest products: 360 Services, Summon, Intota, KnowledgeWorks, AquaBrowser, and Ulrich's. Support cases for all other ProQuest products will continue to be accessible from the ProQuest Support Center.

What's changing…

Changes involve support cases and knowledge articles related to 360 Services, Summon, Intota, KnowledgeWorks, Ulrich's, and AquaBrowser.

 

Watch a video

For more information on the migration of support and knowledge services to Ex Libris, view this pre-recorded session: Introduction Video for 360, Summon, Intota, AquaBrowser and Ulrich's Customers!

 
 

Enhancements and fixes for the August 2016 release

 
 

Enhancements and fixes for the July 2016 release continue to focus on back-end maintenance that will support future enhancements, as well as amending minor display issues.

 
 

Enhancements and fixes for the June 2016 release:


 

Enhancements and fixes for the May 2016 release continue to focus on back-end maintenance that will support future enhancements, as well as amending minor display issues.

 
 

Enhancements and fixes for the April 2016 release focuses on back-end maintenance that will support future enhancements, as well as amending minor display issues.

 
 

Enhancements and fixes included in the March 2016 release:

 
 

Enhancements and fixes included in the February 2016 release:

 
 

Enhancements and fixes included in the January 2016 release:

 
 

Enhancements and fixes included in the December 2015 release:

 
 

Enhancements and fixes included in the November 2015 release:

 
 

Enhancements and fixes included in the October 2015 release:

 
 

Enhancements and fixes included in the August 2015 release:

 
 

Enhancements and fixes included in the July 2015 release:

 
 

Enhancements and fixes included in the June 2015 release:

 
 

Enhancements and fixes included in the May 2015 release:

 
 

Enhancements and fixes included in the April 2015 release:

 
 

Enhancements and fixes included in the March 2015 release:

 
 

Enhancements and fixes included in the February 2015 release focus on infrastructure updates to the ProQuest Support Center.

 
 

Enhancements and fixes included in the January 2015 release:

 
 

Enhancements and fixes included in the December 2014 release:

 
 

Enhancements and fixes included in the November 2014 release:

 
 

Enhancements and fixes included in the October 2014 release:

Case Submissions:

Existing Cases:

Search and Browse Experience:

Account Notices:

 
 

Enhancements and fixes included in the September 2014 release:

 
 

Enhancements and fixes included in the August 2014 release:

 
 

Enhancements and fixes included in the July 2014 release:

 
 

Enhancements and fixes included in the June 2014 release:

 

Enhancements and fixes included in the May 2014 release:  
 

Enhancements and fixes included in the late April 2014 release:

 
 

Enhancements and fixes included in the early April 2014 release:

Nearly a dozen enhancements and fixes have been released, including those focused on case statuses and article notifications: