Admins, Extended Access: Overview of Turnaways and Extended AccessTurnaway prevention (aka "Extended Access")
allows an administrator to set rules for a sought-after, but in-use, single-user title to initiate a just-in-time loan, upgrade, or additional purchase - thereby extending availability on demand.
If a book is purchased under a single-user license
(regardless of how it was acquired: direct purchase or PDA purchase) it can only be accessed by one patron at a time
. If a patron tries to access a single-user book that's already in use (or if the site has several single-user copies of the same book and they are all in use), the patron is shown a preview-only copy of the book. If patrons try to do more than view the front matter, back matter, or a few pages of content, they are shown a message alerting them that they are viewing a preview-only copy, and asking if they want to check for full access to the document. With Turnaway Prevention enabled
, your institution will automatically provide either a loaned or additional purchased copy of the book. If Turnaway Prevention is not
in place, the patron is asked if they want to queue for access. This is considered a "turnaway
- If you would like to simply experiment with Extended Access, you can choose to receive notifications. This is enabled on your site by default but you must turn it on by specifying email recipient(s) who will receive a daily email summarizing the turnaways (if any) that occurred that day
- Turnaway Prevention: once enabled, you specify how you would like to turnaway to be prevented by choosing one or multiple options among:
- A short term loan of another copy
- An upgrade of the title to multi-user
- Note, there is an upgrade fee of 10% of single-user list price
- A purchase of an additional single-user copy
Click here for setup details.
Both notification and prevention options are managed under the Admin tab's TURNAWAYS tabAdministrative setup:
Turnaway prevention is currently only available for the Academic market (i.e., it is not available for corporate sites).Turnaway prevention currently does not apply to titles provided by a consortium.
- If you are participating in ebrary's PDA program, prevention is not enabled by default and you must contact firstname.lastname@example.org to enable it.
- Otherwise, you must sign an Extended Access pledge form. Your ProQuest Account Manager will assist you with this process.