Admins, Extended Access: Preventing Turnaways
Extended Access helps prevent users being turned away from an ebrary book in cases where the book was purchased under a single-user (SUPO) license and is in use
by another user.If a book purchased as single-user is already in use when another user tries to access it, ebrary can make that book available to the user by either
Creating a short-term loan for an additional copy of the book
Upgrading to a higher user license of that book (if available). There is an upgrade fee of 10% of single-user list price
Purchasing an additional single-user copy of the book
An admin configures the "Extended Access" rules to specify the automated action that should occur.
Extended Access does NOT apply in the following cases
(that is, patrons will continue to experience turnaways even if Extended Access Turnaway Prevention is active on the ebrary site for):
To configure Extended Access for your ebrary site
Titles currently provided as a loan
Titles provided by a consortium
Titles accessed by clicking the "ebrary reader" button instead of clicking on the book's title or cover.You can request to have this "ebrary reader" option disabled on your ebrary site. Please contact firstname.lastname@example.org
:Go to your ebrary site, sign in with your admin-enabled username, click the Admin
tab, then the TURNAWAYS
tab. The screen shot of the 3 configuration options:
If a Fund Code is entered, it will be applied to all extended access loans, upgrades, and purchases. Best-practice recommendation: create a Fund Code called "Turnaway" so that you can easily identify these loans and purchases.
"Maximum number of Loans" puts a cap on how many consecutive loans will be made before moving on to the purchase options. Please note, there can only be one loan active on a title at a time. So once a title is loaned and in use, and another user tries to access it, they will be turned away - that is, a second loan will NOT be initiated on a title that is already being loaned.
"Maximum number of SUPO copies" puts a cap on total number of SUPO copies for a given document. If your ebrary site reaches that number of SUPO copies, no additional copies will be triggered as part of turnaway prevention.
To disable Extended Access at any time, un-check the box "Enable turnaway prevention"