CultureGrams Error Codes

 

CultureGrams Error Codes

 

101: Account not setup for this product
If you are a Library Administrator please contact Customer Service for assistance.

102: Org ID does not exist
The Ord ID in the URL is incorrect.  Please contact Technical Support for assistance.

200: Username or password do not match our records
If you are a remote user please contact your institution for remote access information
If you are a Library Administrator please contact Customer Service for assistance.

201: Barcode does not match our records
If you are a remote user please contact your institution to verify you are using the correct barcode.
If you are a Library Administrator please contact Customer Service for assistance.

300: The account you are using has a contract which is invalid, expired, or does not exist. Or your IP address belongs to an account with an invalid contract -- please try to logon with a username/password
If you are a Library Administrator please contact Customer Service for assistance.

301: Cannot determine product, please check URL and try again
Please contact Technical Support for assistance.

400: Referring URL is invalid, please login with a username and password
If you are a remote user please contact your institution to verify you are using the correct barcode.
If you are a Library Administrator please contact Customer Service for assistance.

500: the account you are using does not have access to this product, please check you have the correct information
If you are a Library Administrator please contact Customer Service for assistance.