Some multimedia files within the eLibrary products require plug-ins to work properly. Please ensure that the following plug-ins are installed, and their respective ports are open (not being blocked by a firewall).  Please check with your router/firewall manufacturer or network admin for configuration of these ports.

Windows Media Player  - port 1755

Real Player  - port 554 and 7070

Macromedia Flash

Macromedia Shockwave  - port 1626

QuickTime 5+  - port 554 and 7070