Where can I access my Factiva.com COUNTER usage reports?

Follow these steps to download usage reports:

1. Login to the administrator account for Factiva.

2. In the upper right hand corner click on Support, then select Customer Service.
Support menu

3. In the new window that opens, select Billing and Usage, under Administration.
Customer Service

4. Select COUNTER Reports from the menu on the left.

Factiva.com is currently Counter 3 compliant.
Reports are available for the current year and the year prior.