When trying to log in to Factiva, I am receiving the following message: "You are not approved to log in to Factiva from this network (IP address). Please contact your corporate library or local administrator.". How do I resolve the issue to access Factiva?
Many academic Factiva accounts accomplish security via IP restriction. This means that you must be accessing the product from an IP address/range that is recognized as being a valid point of access as predetermined by your institution. If you attempt to access your Factiva product(s) outside of a recognized IP address/range, you will receive the error message.
Solution: If you are student or library patron, please contact your library to obtain the correct instructions for accessing Factiva. If you are the Account Administrator, please contact customer service for assistance.
NOTE: Please have your institution's IP addresses/range when contacting ProQuest.