How do I get the Customer Support Diagnostics window to appear? 

How do I get the Customer Support Diagnostics window to appear?

Customer Support Diagnostic Window of Alexander Street
 
Been instructed to provide the details in the Diagnostic Window? Not sure how to access it? Refer to the steps below ;
 
  1. Access the Alexander Street New/LAZR Platform( search.alexanderstreet.com )  as how you would normally do.
  2. Once authenticated on the platform, press the “ESC” button on your keyboard several times consecutively until which a pop up window appears. .
  3. The pop up window should be labelled as  “Customer support diagnostics”
Information obtainable from this tool.
  1. The account of which you are currently authenticated to.
  2. Your current access IP Address
  3. The list of Collections which is accessible in the current session.
Apart from the above you would also be able to refresh your session accessing the platform by clicking on the Refresh Session in the pop up window