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Online Chat Information

Hours of Operation

Thank you for your interest in ProQuest Support Chat. ProQuest's Technical Support team is available to assist via Chat between the hours of 8:00 AM ET to 6:00 PM ET, Monday - Friday. Should you need assistance outside these hours, you can contact ProQuest Support by using the following link,

Estimated Wait Times

Chat requests are handled in the order they are received. Due to the volume and available technicians, chat requests may time out. If this occurs, you will receive a message notifying you, in addition to, automatically creating a support ticket.

Product Coverage

Overall, ProQuest provides support for all our products. However, there are instances where we do not provide chat support with certain products, though we make every effort to minimize these occurrences. For a list of products which chat support is available, please access the following link,

Other Support Options

Support Center

The Support Center is organized for you to quickly access documentations, FAQs and answers across all ProQuest products and services.

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