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Frequently Asked Questions for :ProQuest®
This page lists Frequently Asked Questions. To view the answer details, click the question.
Logging In/Remote Access

Can I get an individual subscription to ProQuest?
I am a student or patron. How do I log in remotely?
I downloaded AOL 9.0 and now I can't access ProQuest or any of the ProQuest Online products;? What do I do?
ProQuest is telling me it is unavailable, what should I do?
Why am I unable to log in to ProQuest from the library's homepage?
Alerts

Can Customer Support assist with alert problems?
Can I disable alerts for my institution?
Can I include multiple recipients for an alert?
Can I receive text-only alerts messages?
Can I review all my alerts?
Can I set up an alert for an embargoed title?
Does an alert expire?
How do I create a publication alert?
How do I create a search alert?
How much does alerting cost?
Is there a limit to the number of alerts I can set up?
What products is an alert available for?
Why can't I set up a publication alert for a particular title?
Branding

How do I Customize my Library Branding?
Content

How can I get full text for an article that currently is not available in ProQuest?
The article I pulled up has an error or is the incorrect article, what do I do?
There is a missing issue or article in ProQuest, what should I do?
Emailing/Printing/Viewing

I marked several articles, and walked away from my computer and when I tried to go back to the articles, they are gone and I had to log in. Why did this happen and what can I do to ensure my marked list is saved?
I requested that an article be emailed to me and I have not received it. What do I do?
ProQuest prompts me for a login after I run a search or pull up an article. Why does this happen, and what can I do to correct the problem?
What are the document delivery options?
Error Messages

I click on the full text options icon for the dissertation that I want to access and I get a "System Error" message.  What do I do?
What is Error 1003?
How do I fix Error 1003?
I tried to log in to ProQuest and I got a screen called Error 1003?
What is Error 1004?
How do I fix Error 1004?
I tried to log in to ProQuest and I got a screen called Error 1004?
What is Error 1005?
How do I fix Error 1005?
I tried to log in to ProQuest and I got a screen called Error 1005?
What is Error 1006?
How do I fix Error 1006?
I tried to log in to ProQuest and I got a screen called Error 1006?
What is Error 1007?
How do I fix Error 1007?
I tried to go to ProQuest and I got a screen called Error 1007?
What is Error 1008?
How do I fix Error 1008?
I tried to log in to ProQuest and I got a screen called Error 1008?
What is Error 1010?
How do I fix Error 1010?
I tried to go to ProQuest and I got a screen called Error 1010?
What is Error 1011?
How do I fix Error 1011?
I tried to go to ProQuest and I got a screen called Error 1011?

What is Error 1012?
How do I fix Error 1012?
I tried to go to ProQuest and I got a screen called Error 1012?

What is Error 1013?
How do I fix Error 1013?
I tried to go to ProQuest and I got a screen called Error 1013?
What is Error 1014?
How do I fix Error 1014?
I tried to go to ProQuest and I got a screen called Error 1014?
Export Information

I am using Endnote 8 and I am missing the abstract information when exporting citations from ProQuest. What can I do?
Interface

How can I turn off the option to select languages for the search interface?
Linking

Can I enter holdings information for titles that have full text within ProQuest?
Do I have to enter a URL for each individual journal?
Does ProQuest CrossLinks only work with the SFX service?
How can I view and edit the settings for my ProQuest links?
How do I administer ProQuest CrossLinks?
How do I get my account set up to use ProQuest CrossLinks?
How much does it cost to use ProQuest CrossLinks?
I cannot get my ProQuest CrossLinks to work. What should I do?
What fields are available to be inserted into a custom link?
What formats can I use when uploading Library Holdings to CrossLinks?
What is ProQuest CrossLinks?
Where can I find the Master Link Generator to create master links?
Where can I find the Page Update Service to update my ProQuest links?
Proxy Configuration

How do I set up my EZproxy for ProQuest?
Searching

How can I save a link to a search page or results page?
How can I combine my Recent Searches?
How can I force ProQuest to default to a different search screen?
Is "peer-reviewed" the same thing as "scholarly journals"?
What are the truncation and wildcard characters for ProQuest? 
What is the maximum number of marked articles, recent searches and visited publications that can appear in Marked List (My Research Summary)?
What sorting order will ProQuest use for alphabetical lists?
Where is the ability to specify whether to "search in" Citation and Abstract or Citation and document text?
Where's the "Text Version" link?
While searching in ProQuest®, I see error messages. Why?
Why can't I choose "all databases" from the Databases page?
Why did Advanced Search change the order of the terms I entered?
Why do the search options in the interface change?
Why don't the totals of the tabs (like scholarly, trade, and newspapers) equal the total number of articles found?
Tools

Can I download the ProQuest logo?
How can I create master links from my ProQuest account?
How can I edit my ProQuest links?
How can I find my IP address and browser information to give to Technical Support?
How can I find the Cookie Cutter tool, to reset my browser's cookies?
How can I find the Trial System Cookie Cutter tool, to reset my browser's cookies?
How to I update ProQuest links in a web page?
Z39.50

Can I use z39.50 to search individual databases on our ProQuest platform? Currently we can only search the complete set.
Do I need a separate user name and password for Z39.50 and ProQuest?
Does ProQuest support Z39.50?
How should I connect if I use a Lynx or text-based browser?
I am using the Z39.50 Standard Connection. How do I get access to the full text?
What should I enter in my Z39.50 software as the connection parameters?
Where can I find documentation for the ProQuest Z39.50 implementation?
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