This page contains detailed technical setup information for Library Administration and IT Staff.
Note to Students or Patrons: Please review the current top support issues listed below. If your question is not addressed, please go directly to the FAQ section.
Current Top Support Issues
Set Up Information
Frequently Asked Questions
Please click here to access the Factiva Technology Platform frequently asked questions.
Browser and Workstation Security Requirements
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List of supported browsers, please click here.
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Check your system. To ensure you will be able to successfully access any of our products, please click on our Browser Health Check.
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Firewall information, please click here. (How to set up to allow access to Factiva.)
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Special note for satellite ISP users, please click here.
Access and Authentication
IP based and User ID/Password access is offered to login to Factiva.
- The login URL for User ID/Password access is: http://global.factiva.com
- The IP login URL is customized at the institutional level. Please contact Customer Service if you do not have your login URL and you are the Account Administrator.
- Remote users: Please contact the institution from which you access Factiva, for the remote access instructions. Technical Support will not be able to provide this information to you.
Administering your Account / Making Changes
Library Staff can make some changes to their account through the Administrator tab at the top of the screen. You have to be logged into the administrator account to see and to have access to the Administrator tab. To login to the administrator account follow the instructions below.
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Go to the user acct, click preferences, then password, then select "do NOT save my username and password", then log out.
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Usage
Usage is accessed through the usage tab. If the usage tab is not displayed, you will have to login with the administrator account. If you cannot get to a login screen, follow the instructions below.
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Go to the user acct, click preferences, then password, then select "do NOT save my username and password", then log out.
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- From the administrator account, go to "Tools" at the top right corner of the screen, and then click on "Usage Reports".
Resources for Training
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For Factiva training information please click here.
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For ProQuest product training material, please click here.
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For ProQuest K-12 product training material, please click here.
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For Chadwyck-Healey product training material, please click here.
Linking
- Factiva is not OpenURL Source or OpenURL Target compliant with San Antonio Level 1 (SAP1).
- MARC Records are not available for Factiva.
Meta-Searching
- XML Gateway is not available.
- Factiva does not support Z39.50 Access.
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