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Frequently Asked Questions for :Purchase a Dissertation
This page lists Frequently Asked Questions. To view the answer details, click the question.
General

Where can I find a broader FAQ about the ProQuest Dissertations & Thesis (PQDT) database?
Ordering and Payment Questions

Why does my credit card purchase fail?
Does ProQuest accept payment by debit card?
How is my credit card charged after I place an order?
How do I request a refund?
How can I request a tax exemption for purchases I place for my library?
How do you calculate taxes for dissertation or thesis purchases?
Is the site secure?
How do I get a copy of an invoice?
Do I have to order the entire dissertation when I just need a portion?
What if I have a question that cannot be answered by the Frequently Asked Questions?
Downloading and Accessing Purchased Graduate Works

How can I get instructions for my download?
I never received my email confirmation for my online order. What do I do?
How do I download/print the PDF format of my dissertation order?
Are there problems downloading dissertations with Real Download?
Why isn't my dissertation printing properly?
I get a "page can not be displayed" error when attempting to access my order, why?
My download file is unreadable. What do I do?
The dissertation I ordered is missing some pages, what do I do?
My order expired before I had a chance to download it, what can I do?
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