AOL 9.0 provides enhanced security features that may be blocking access to
HeritageQuest Online®. The most common solution is to set
up HertiageQuest Online® as a trusted site. AOL provided the following instructions
and we have included the URLs to allow access to HeritageQuest
Online®:
To designate trusted sites
- On the AOL toolbar, click Settings.
- In the Settings window, click the Index tab, and then
click Internet (Web) Options from the alphabetical listing of
settings.
- In the AOL Browser Settings window, click Internet Explorer
settings.
- Click the Trusted sites icon.
- Click the Sites button.
- Enter the URL for each site you want to include. The URLs
for HeritageQuest Online® are:
http://www.heritagequestonline.com,
http://www.proquest.com, and
http://persi.heritagequestonline.com
- Optionally, click the Require server verification checkbox.
- Click OK.
If you are still encountering problems accessing HeritageQuest Online®
after setting up a trusted site, please review and try one of the following tips
provided by AOL:
CLEAR THE WEB BROWSER CACHE AND UNINSTALL THE AOL® ADAPTER
A damaged Web browser cache and/or a damaged AOL Adapter may cause this issue.
Windows® networking requires that a network adapter exist for any application
that must access the Internet. The AOL® software uses the AOL Adapter to access
the Internet.
- Sign off and close the AOL software.
- On the end of the Windows taskbar next to the clock, click the AOL icon,
then click SYSTEM INFORMATION. NOTE: If the AOL icon is not displayed,
click START, select PROGRAMS or ALL PROGRAMS, select AMERICA ONLINE, then
click AOL SYSTEM INFORMATION.
- Click the UTILITIES tab.
- Click the CLEAR BROWSER CACHE button until the CURRENT CACHE SIZE reads 0
KB, then click the UNINSTALL AOL ADAPTER or REBUILD AOL ADAPTER button.
- Click the OK button.
- Restart the computer and launch the AOL software again. The AOL Adapter
will be rebuilt automatically.
For additional support, please review the following information:
- Check your system. To ensure you will be able to successfully access any of our products, please click on our Browser Health Check.
- Special note for satellite ISP users, please click here.
