ProQuest Support Center:Article 2810-Browser Help

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	2810 : Browser Help
	Article URL: http://support.proquest.com/article.asp?article=2810&p=1
	Category: Support Library > SIRS Family > Patron/Student/User Help Support Library > eLibrary® Family > Patron/Student/User Help Support Library > MyiLibrary Support Library > CSA Illumina > Patron/Student/User Help Support Library > Chadwyck-Healey Products > Patron/Student/User Help Support Library > Chadwyck-Healey Products > Troubleshooting Support Library > Historic Map Works™ Library Edition > Patron/Student/User Help Support Library > eLibrary® Family > Troubleshooting Support Library > HeritageQuest Online™ > Troubleshooting Support Library > ProQuest® Platform > Patron/Student/User Help Support Library > CultureGrams™ Family > World Conflicts Today™ > Patron/Student/User Help Support Library > CultureGrams™ Family > World Conflicts Today™ > Troubleshooting Support Library > ProQuest® Platform > Troubleshooting Support Library > CultureGrams™ Family > CultureGrams™ Online Edition > Troubleshooting Support Library > CultureGrams™ Family > CultureGrams™ Online Edition > Patron/Student/User Help Support Library > SIRS Family > Troubleshooting Support Library > Critical Mention > Troubleshooting Support Library > Critical Mention > Patron/Student/User Help Support Library > CSA Illumina > Troubleshooting Support Library > HeritageQuest Online™ > Patron/Student/User Help

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What things can I check to be sure that my computer can access ProQuest databases? Note: Access to ProQuest databases is only offered through schools, universities, public libraries and not to individuals. Please contact your local library or school to see if they subscribe to ProQuest databases online and if you can use the database from your home computer. If the answer is yes, then please have the library give you instructions on how to access remotely. ProQuest Technical Support and Customer Service are unable to give you this information.

1. Use our Browser Health Check Tool to evaluate important components of your computer system to determine if they meet the requirements for ProQuest products and/or sites to operate properly 2. Verify that the browser you are using is supported by clicking on the appropriate Product Line below. Ancestry Library Edition CSA Illumina CultureGrams Family eLibrary Factiva® Historic Map Works ProQuest Obituaries ProQuest® Platform Safari SIRS 3. Make sure your browser is set to accept cookies. 4. Configure your firewall / security program for remote access. Norton 360 Norton Internet Security 2008 Norton Internet Security 2007 Norton Internet Security 2006 Zone Alarm


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